Refund policy

Return and Refund Policy

We want you to be happy with your Dumb Shifts merchandise. If there is a problem with your order, please review the policy below and contact us before returning anything.

Returns

Return requests must be submitted within 14 days of delivery.

To qualify for a return, an item must be:

Unworn, unwashed, and unused
In its original condition
Returned with its original tags and packaging
Accompanied by proof of purchase

To request a return, email us at dumbshifts.business@gmail.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Approved returns must be shipped within seven days of approval. Customers are responsible for return shipping costs and should use a trackable shipping method. Dumb Shifts is not responsible for returns lost or damaged in transit.

Nonreturnable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

Personalized, customized, or made-to-order products
Clearance or final-sale merchandise
Gift cards
Digital products
Items that have been worn, washed, used, altered, or damaged after delivery
Items returned without their original tags or packaging

Personalized or custom orders cannot be canceled after production has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery at dumbshifts.business@gmail.com.

Include your order number and clear photographs of the item and packaging. After reviewing the issue, we may offer a replacement, store credit, or refund, as appropriate.

Normal wear, improper washing, accidental damage, and minor variations in color or print placement are not considered defects.

Refunds

Returns are inspected after delivery. We reserve the right to deny a refund if an item does not meet the conditions stated in this policy.

Approved refunds will be issued to the original payment method. Original shipping charges, return shipping expenses, and international duties or taxes are nonrefundable unless the order was incorrect or defective.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to post the funds.

Exchanges

We do not guarantee direct exchanges. To obtain a different size or product, return the eligible item and place a new order. All items remain subject to availability.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production or fulfillment.

Personalized, customized, and made-to-order products cannot be canceled once production has begun.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because an incorrect address was provided, the customer may be responsible for the original shipping charge, return shipping charge, and any reshipping costs.