Shipping policy

Shipping Policy

Last updated: August 10, 2026

This Shipping Policy explains how Dumb Shifts processes, ships, and delivers merchandise purchased through our online store.

By placing an order, you agree to this Shipping Policy, our Return and Refund Policy, and our Terms of Service.

Order Processing

Most orders are prepared for shipment within 3–7 business days after payment is confirmed.

Some Dumb Shifts merchandise is produced or prepared specifically for each order. This allows us to offer a wider selection of products, sizes, and designs while limiting unnecessary inventory. Production times may vary by product, order volume, and fulfillment location.

Business days do not include weekends or holidays. Processing may take longer during product launches, promotions, holidays, severe weather, or periods of unusually high demand.

Processing time is separate from shipping-transit time.

Order Confirmation

Customers receive an order-confirmation email after completing a purchase. This confirms that we received the order but does not mean the order has entered production or shipped.

Please review your order confirmation immediately. Customers are responsible for confirming that the products, sizes, personalization details, email address, and shipping address are correct.

If you notice an error, contact dumbshifts.business@gmail.com as soon as possible. We cannot guarantee changes or cancellations after an order enters production or fulfillment.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the products ordered, destination, and available carrier services.

Shipping charges may change before an order is completed. Original shipping charges are nonrefundable unless required by law or the order was canceled before shipment because we could not fulfill it.

Free-shipping promotions apply only when the stated conditions are met and may exclude certain products, destinations, or expedited methods.

Estimated Delivery Times

After processing, estimated transit times are generally:

United States: approximately 3–8 business days
International destinations: approximately 7–21 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary based on destination, carrier performance, customs processing, weather, holidays, and other circumstances outside our reasonable control.

Any estimated delivery date shown at checkout or in a shipping notification is provided by the applicable carrier and is subject to change.

If we cannot ship within a promised or legally required timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

Separate Shipments

Products within the same order may be prepared at different production or distribution locations. As a result:

An order may arrive in more than one package
Packages may arrive on different days
Each package may have a separate tracking number
Receiving only part of an order does not necessarily mean items are missing

There is generally no additional shipping charge when we divide an order into multiple packages.

Tracking Information

When tracking is available, a shipping-confirmation email will be sent after a package is dispatched.

Tracking information may take 24–72 hours to update after a shipping label is created. A label-created notification does not necessarily mean the carrier has completed its first physical scan.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Dumb Shifts is not responsible, to the extent permitted by law, for delays, failed delivery, or loss caused by:

An incorrect or incomplete address
A missing apartment, suite, or unit number
An outdated address
An incorrect postal code
Failure to collect or accept a package
Delivery restrictions at the destination

If an order is returned because of an address problem, refusal, or failure to collect it, the customer may be responsible for the original shipping charge, return shipping charge, and any cost to resend the order.

Personalized, custom, or made-to-order products returned because of an address error remain subject to our nonreturnable-item policy.

Address Changes and Cancellations

Address changes and cancellations are not guaranteed after an order is submitted.

Once an order enters production, fulfillment, or carrier processing, we may be unable to modify or cancel it. Personalized and custom products cannot be canceled after production begins.

A request sent before shipment does not constitute an approved change or cancellation. We will confirm by email if the request can be completed.

Carrier Delays

Once a package has been transferred to a carrier, delivery is affected by that carrier’s network and operations.

Dumb Shifts is not responsible for delays caused by carriers, severe weather, transportation interruptions, customs, labor disruptions, natural disasters, public emergencies, or other events outside our reasonable control.

We may assist with a carrier inquiry, but we cannot guarantee a carrier’s investigation timeline or outcome.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address is correct.
Check around the delivery location.
Ask household members, neighbors, building staff, or mailroom personnel.
Allow one additional business day, as some carriers scan packages shortly before delivery.
Contact the carrier directly and request delivery details.

If the package remains missing, email dumbshifts.business@gmail.com with your order number and carrier case number.

To the extent permitted by law, a package marked delivered by the carrier to the address supplied at checkout is considered delivered. We may assist with an investigation, but replacement or refund is not guaranteed when carrier records confirm delivery.

Lost Packages

A package is not considered lost merely because tracking has temporarily stopped updating.

A domestic package has not arrived within 10 business days after its estimated delivery date; or
An international package has not arrived within 30 days after its estimated delivery date.

Claims must be submitted promptly and no later than 30 days after the estimated delivery date unless a longer period is required by law.

We may require confirmation of the shipping address, carrier correspondence, proof of non-delivery, or completion of a carrier claim before considering a replacement or refund.

If an order is confirmed lost before delivery, we may provide a replacement or refund as appropriate and as required by law.

Damaged Packages and Incorrect Items

Inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact dumbshifts.business@gmail.com within seven days of delivery. Include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the shipping packaging and label

Do not discard the product or packaging until the claim is resolved.

After reviewing the claim, we may offer a replacement, store credit, or refund as appropriate. Damage caused after delivery, improper washing, normal wear, or misuse is not considered shipping damage.

International Shipping

International delivery may be subject to customs inspections, duties, taxes, brokerage charges, and import fees.

Unless expressly collected at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Dumb Shifts does not control customs processing or determine import charges. Customs delays do not qualify an order for a refund while the package remains in transit, except where required by law.

Customers are responsible for confirming that ordered products can legally be imported into their destination country.

Refused, Unclaimed, and Returned Packages

Packages that are refused, unclaimed, undeliverable, or returned because of customer-provided address information are not automatically eligible for a full refund.

Where permitted by law, any approved refund may be reduced by:

Original shipping charges
Return-to-sender charges
Customs fees
Carrier handling fees
Reshipping costs
Other nonrecoverable expenses

Custom, personalized, and made-to-order products remain nonreturnable even when a package is refused or unclaimed.

Delayed or Unavailable Orders

Occasionally, unexpected production, supply, or fulfillment issues may delay an order.

If we cannot ship within the timeframe originally communicated, we may:

Provide an updated shipping estimate
Request consent to the delay
Offer an available alternative
Cancel the affected item or order and issue the required refund

We reserve the right to cancel an order that cannot reasonably be fulfilled. Any required refund for an unshipped canceled order will be returned to the original payment method.